We strive towards a fair and cooperative work environment with our clients. The following terms and conditions form the basis for agreements and contracts to regulate this very specific and unique form of service we provide.

Contract matters

All agreements made between us and our clients require written form, outlining the mutual services to be supplied, and any changes and/or additions. Verbal agreements shall only be valid, where the terms of such agreements are accepted and confirmed in writing by the other party. The Terms & Conditions provided here take precedence over any general terms and conditions of the client.

Our services within the scope of customer-specific project work

We shall provide all work ourselves with the support of our staff or freelance cooperation partners. The scope, form, topic and aim of our services will be outlined in detail in the contract offer supplied or the final contractual agreement signed by us and our client. We shall provide services agreed in close cooperation with our client or a third party within the scope of customer-specific measures.

Our services at public seminars & events

These services shall depend on the agreed scope and schedule submitted. In terms of long-term arrangements, the contract will commence with the registration of the participant. Seminar topics and times shall be governed by the officially submitted seminar outline and/or the overall concept.

Date changes or cancellations on the part of the client

Where pre-booked project days will have to be rescheduled, Rhein S.Q.M. can offer a postponement service in cooperative and flexible agreement with the client free of cancellation fees, provided the rescheduling is initiated at least 2 months prior to the originally scheduled event or service commencement. In case of repeated rescheduling, however, the entire agreed fee will be payable. In case of cancellation of signed orders, the client shall be liable for the entire cost for the event or service - minus any costs not incurred by us due to non-performance - as follows: Cancellation up to six weeks prior to the commencement of the event/service provision: 50% of the total cost; cancellation up to three weeks prior to the commencement of the event/service provision: 75% of the total cost; cancellation up to one week prior to the commencement of the event/service provision: 100% of the total cost.

Cancellation on the part of Rhein S.Q.M.

Rhein S.Q.M. is entitled to cancel an agreed date in case of extenuating circumstances (e.g. illness of internal/ external staff) without liability for recourse.

Payment

Payment terms are 14 (twenty) days net - unless otherwise agreed in writing. The client shall be liable for any travel costs, accommodation and actual additional costs incurred for services provided for the participants/ service recipients (e.g. postage, print materials, etc.) The latter are payable without deduction upon receipt submission.

Service protection

The client recognises Rhein S.Q.M. as sole owner of all copyrights for work supplied by Rhein S.Q.M. [concept & design, documentation, preparation and summary documentation, protocols, manuals, process descriptions/ work orders, forms, etc.]. Any copying or dissemination of such work shall require the approval of Rhein S.Q.M. in writing. The client guarantees that any documents etc. provided for the measure are not impeded by any copyrights and/ or rights of third parties. The client shall inform Rhein S.Q.M. prior to and during the provision of the agreed measure regarding any and all conditions and circumstances relevant to the fulfilment of the order. Rhein S.Q.M. commits to uphold confidentiality regarding all business-relevant facts disclosed in the course of cooperation with the client.

Liability

The liability of Rhein S.Q.M. is restricted to the order value. Any liability for consequential damages, specifically for operational losses, financing costs, interest, etc. is expressly excluded within the scope of the permitted statutory framework. These conditions do not exclude gross negligence or damages due to deliberate action.

General provisions